Have you ever heard anyone say management is easy? I have been a manager for 10 years now, and I can attest to the immense challenges that come with the job. Most managers do not have any real management training and are frequently asked to lead a team because of their display of confidence in knowledge, ability to delegate and their interactive communication skills. But sometimes using those skills as an individual employee don’t translate to using them as a manager.
Throughout my career, I have confronted many obstacles as a manager at various levels within many different types of organizations. The No. 1 thing I had to quickly learn was to communicate better. Balancing your communication with those over you and those under your direction is very challenging.
After 10 years, I learned that most of the time we do not listen to understand. We listen to reply. I quickly had to readjust several of the ways I think to communicate more effectively, starting with getting you and your team to listen to understand. It helps us communicate and critically think through our decisions.
To further help my staff with our communication skills, I developed three areas of communication skills to improve my management style: intellectual empathy, intellectual integrity and intellectual perseverance.
In the rest of this article from the Q1 2019 issue of A2Zzz, Kristina Weaver, RPSGT, delves into those three areas of communication skills.
This article is one of four designated CEC articles in this issue of A2Zzz. AAST members who read A2Zzz and claim their credits online by the deadline can earn 2.00 AAST Continuing Education Credits (CECs) per issue – for up to 8.00 AAST CECs per year. AAST CECs are accepted by the Board of Registered Polysomnographic Technologists (BRPT) and the American Board of Sleep Medicine (ABSM).
To earn AAST CECs, carefully read the four designated CEC articles and claim your credits online. You must go online to claim your credits by the deadline of Aug. 21, 2019.
After the successful completion of this educational activity, your certificates will be available in the My CEC Portal acknowledging the credits earned.
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