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Blog Feature

By: Daniel D. Lane, MA.PSY, BS, RPSGT, CCSH on December 7th, 2021

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Case Study Scenarios

CCSH | patient scenarios

A patient scenario involves analyzing the patient’s test results and utilizing appropriate communication techniques to provide enhanced targeted education to improve outcomes. As sleep health navigators, and Certified Clinical Sleep Health (CCSH) educators, we focus on patient strategies to improve adherence, improve sleep and improve the comorbidities that impact a patient’s overall health. These patient scenarios, which are a part of the AAST Enhanced CCSH Designated Education Program Recorded Modules, build skills, knowledge and critical thinking skills to help you develop educational techniques that can influence a patient’s self-management of their health and well-being.


Clinical sleep health is an advanced level of health care which involves empathy, influence and behavioral change. As sleep health navigators, we encounter many situations where we need to evaluate the bigger picture and hear and understand patient needs and circumstances. To see the bigger picture, one needs to think critically and holistically educate patients on medications, exercise, comorbidities and therapy management. Patients may have issues with the noise of the machine, leaking mask or misunderstandings in instructions. Listening with empathy gives a patient the feeling of confidence and trust, allowing the sleep health navigator to influence the patient towards improved adherence and outcomes.


Feedback is a vital part of behavioral change. Patients respond best to high positive feedback and low negative feedback which will, in turn, help the patient build personal power and evoke behavioral change. Constructive feedback improves and increases involvement and participation in the management of various sleep disorders and the patient’s future goals. When no feedback is given, the patient will feel ignored and unimportant, and they do not see any value in being a part of improved outcomes. Negative feedback is better than no feedback, as this will make the patient feel they are noticed. Negative feedback can also provide results when given in a non-judgmental manner and solutions are given to assist and improve performance.           


The most important ground rule for constructive feedback is to define expectations. When patients know and clearly understand the value and realities that are expanded upon in each scenario, the patient will understand what is within their control. Feedback is a two-way street, and it is important that the sleep health navigator listen and understand the questions and concerns of each patient. Feedback should address behavior and show a patient that what they are doing has practical value and improves their sleep quality and their health. Feedback that is clear, specific and given in a timely matter will result in better overall health and sleep quality.


The patient scenarios provided in this module are real life examples. These scenarios will provide insight on how to expand your role as an educator, influencer and a recognized leader in sleep health. Each scenario provides clear guidelines for evaluating patient issues and concerns, and providing appropriate patient education, and aims to build critical-thinking skills that will assist you with influencing the patient’s self-management of their health and well-being.

Access the Enhanced CCSH Modules