Best practice tips on managing your sleep center
Review our best practice tips and considerations for managing your sleep center
As many sleep technologists know, working a night shift can be uniquely challenging. In fact, according to 2004 data from the Bureau of Labor Statistics, almost 15 million Americans work full time on evening shift, night shift, rotating shifts, or other employer arranged irregular schedules.
But what can be more challenging than working a night shift once in awhile is actually managing a sleep center where supervising night shift workers is central to the role.
So the American Association of Sleep Technologists (AAST) asked Kevin Asp, CRT, RPSGT and Elise Maher, RPSGT what their best practice tips are for managing a 24-hour business. Kevin has worked as the CEO of several sleep clinics nationwide and Elise worked for more than a decade as the Regional Technical Director for Sleep Health Center, and managed a network of sleep centers.
These are the best practice tips they recommended:
1. Make sure to hire the right people who can work independently
2. Have regular meetings for both day and night staff
3. Have accountability measures within your sleep center to monitor staff effectiveness
One of the biggest questions sleep center managers often have is: How do I make sure my staff is doing a great job when they're not being directly supervised?
"In our sleep centers we have patients rate the work of the sleep technologist before they exit the center," Kevin said.
In fact, Kevin has a survey available to patients where they can rate their sleep study experience on everything from cleanliness to titration processes. This method has been highly effective for Kevin's facilities where he feels that the survey gives patients an opportunity to give feedback to sleep center managers.
Elise said her sleep centers also utilized a grading program for each study they conducted. Each study allowed managers to give feedback to sleep technologists that would be published and available for view on an intranet site.
"Publishing the results of a sleep study grading fostered a sense of competitiveness among technologists who wanted to do great work, and it was also a great learning opportunity for all of us," said Elise.
One last tip Elise said she would give sleep center managers is to take some time to actually work as night technologists alongside other night technologists during their shifts periodically. This way sleep center managers can appreciate the unique challenges and breadth of work that comes with working as a night technologist.
Are you interested in learning more about how you can manage your sleep technologist career? Download our webinar on managing your career!
About Kevin Asp
Because of the implementation of his best practices of Implementing Inbound Marketing in its Medical Practice, he turned the once stagnant online presence of Alaska Sleep Clinic to that of "The Most Trafficked Sleep Center Website in the World" in just 18 months time.