Virtual Meeting Etiquette: The Do’s and Don’ts
It would be fair to say that this year, 2020, has been more than unique. It started out much like any other new year, full of hope and promise, only to be redirected by the Coronavirus. Decisions had to be made, and made quickly, about how to continue operations where possible. Business as usual was no longer…usual.
Working remotely from home has become the “new normal” for many, and virtual meetings have become a necessary source of business communication for part of the population that has not been exposed to virtual platforms. Additionally, we’ve seen an increase in telehealth visits as protocols are developed to minimize person-to-person contact. In addition, we have a population who are having to learn an entirely new way to communicate that extends beyond a simple telephone call.
Educating on the use of a virtual platform is a unique challenge, especially if that education is being done remotely, via the platform itself. Once we manage to get people audibly and visibly engaged on the platform, an entirely new challenge presents itself: Virtual Etiquette. Etiquette is generally defined as an unwritten code of polite behavior in society or among members of a profession or group. This certainly applies to virtual meetings and telehealth visits. Here are some things to consider when engaging in either of these activities and are generated from personal experiences.
Consider the environment in which you will be interacting via video. Being set up in a quiet, well-lit and neutral area of your home that is a dedicated space for virtual meetings is going to promote an engaged conversation with minimized distractors. Working in a high-traffic area can be precarious, especially if other household members are not aware that they will be on camera and are moving about the house in various states of dress, or otherwise. It is also a bit unsettling to join a professional video call with someone in their bedroom. Is this intimate space an appropriate area in which to hold a business call? We understand that this may be the only quiet space they have in order to accomplish the call for that moment, but it may be worth considering a more appropriate setting for future virtual engagements.
To learn more about the impact virtual etiquette can have on meeting attendees, view the full article in the 2020 Q4 issue of A2Zzz.